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Terms & Conditions

E-commerce Payments 

Our website accepts payments by credit card. If you are using the online credit card payment facilities on this site then it is your responsibility to ensure that the transaction, credit card information, and all other details you provide in relation to your payments made through the website are correct. We do not accept any liability for transactions which are incorrect as a result of inaccurate data or information provided by you. 

All prices and transactions are in New Zealand Dollars including 15% GST.  All credit card transactions for the purchase of goods from this website are processed via DPS Payment Express, a secure payment gateway provider dedicated to this purpose.  

The card details that you enter in the payment window are transmitted over SSL encrypted connection directly between your web-browser and DPS Payment Express. DPS Payment Express is a best practice system used to facilitate electronic payments seamlessly to the acquiring bank in real time and is certified and compliant to the Payment Card Industry Data Security Standards (PCI DSS), as a level 1 processor; this includes quarterly scans of its systems and annual onsite audits by a Qualified Security Assessor (QSA). DPS PCI compliance validation can be found in VISA's Global List of PCI DSS Validated Service Providers.

Cancellation of Orders

Cancellation Requests will be considered on a case-by-case basis at our sole discretion. Consideration will not be given to orders already dispatched.  

Refund Policy

As a customer you are responsible for understanding the items you are purchasing from our site. We realise that exceptional circumstance can take place with regard to product manufacture and supply where a remedy may be required. It is our policy to remedy problems directly where possible through repair and replacement in accordance with the manufacturer's warranty.

Refund of payment will only be considered under the following circumstances.

- Non-delivery of the product.
- Delivery of incorrect product where replacement with correct items is not possible.
- Goods with manufacturing defect causing a non-remedial mechanical or structural malfunction.  
- Goods damaged* or destroyed in delivery. (*excluding minor cosmetic damage). 

While we will consider refunds for other reasons on a case by basis, any refund request for orders correctly delivered that are free of defect or damage, and correctly fulfilled to the specification of your order, will not be accepted.

Approved refund requests will be processed back to the credit card used at time of purchase. 

If you have any queries regarding an order, payment or refund, please contact us.

Consumer Guarantees Act 1993 

Where your purchase is for the purposes of your business, then the provisions of the Consumer Guarantees Act 1993 do not apply. 

Where your purchase is for personal use then you may have additional rights under the Consumer Guarantees Act 1993.

Terms of Delivery

Delivery is generally within 20 business days. However we ask you to please allow up to 30 business days for delivery.